FAQ's
Find answers to our most frequently asked questions here.
Where Do You Deliver and How Much Does Shipping Cost?
We deliver throughout mainland France, the French overseas territories, the European Union, the Schengen Area and worldwide, wherever a delivery service is available.
Shipping costs vary depending on the weight of your order and its destination.
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France: Free shipping on orders over €90.
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Switzerland: Free shipping on orders over €70.
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United States: Free shipping on orders over €150.
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Rest of the world: Free shipping on orders over €70.
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How Can I Track My Order?
Once your parcel has been dispatched, you can track your order using the Chronopost tracking number sent to you by email, so you can follow its journey right to your door.
How Long Does Delivery Take?
All our products are made to order to ensure the quality of the waxes and fragrances we use.
For this reason, delivery times generally range from 5 to 10 days or more, depending on the time needed to make your order and the delivery service.
If there is a significant delay, we will notify you by email so you can plan accordingly.
Can I Modify My Order?
The Fairies do their best to process all orders as quickly as possible. If you wish to make any changes to your order, please let us know as soon as possible, preferably within 24 hours, by emailing cestmoiquilaifee@outlook.com.
However, your order may already have been processed and dispatched within 24 hours. In this case, we will unfortunately be unable to make any changes.
I Made a Mistake in My Address or Personal Details. What Should I Do?
Please contact us as soon as possible by email at cestmoiquilaifee@outlook.com to let us know and provide your updated personal details or correct shipping information.
If your parcel has already been dispatched, we will be unable to amend the shipping details.
If a parcel is returned to us due to incorrect or incomplete shipping information, additional shipping charges will apply for resending it.
Can I Cancel My Order?
See “Can I Modify My Order?”
Can I Exchange or Return an Item?
Please refer to our Terms and Conditions, available here, under Article 15.
3: GIFT CERTIFICATES
What Payment Methods Do You Accept?
Secure Payment
We accept payments via PayPal, Visa, Mastercard and debit cards.
Payment by cheque: Your order will be dispatched once your cheque has been received and cleared. Please contact us for further information.