By placing an order on the website, the customer confirms that they have read and accepted these Terms and Conditions.

2. Products

C’est moi qui l’ai Fée offers handcrafted products, including scented and unscented candles, wax melts, candle refills, candle holders, tealight holders, gift sets, decorative items and personalised creations.

Each product is described and photographed as accurately as possible. As these are handcrafted creations, slight variations in colour, finish, appearance or decoration may occur. Such variations are part of the handmade nature of the products and do not, in themselves, constitute a defect.

Photographs are provided for illustrative purposes. The essential characteristics of each product are stated on its product page.

Products are offered subject to availability. If an item becomes unavailable after an order has been placed, the customer will be informed and offered a refund or, where agreed, an alternative product.

3. Orders

Customers may place orders directly through the online shop.

Before confirming an order, customers can review the products selected, the quantities, the delivery details and the total price, and correct any errors.

An order becomes final once the customer has confirmed it using the payment button indicating the obligation to pay and the seller has sent an order confirmation by email.

The seller reserves the right to suspend or cancel an order in the event of a payment issue, suspected fraudulent activity, incorrect information or a previous unpaid order. The customer will be informed of any such decision.

The customer is responsible for ensuring that the information provided when ordering, particularly the delivery address and email address, is accurate.

4. Prices and Payment

All prices are shown in euros (€).

C’est moi qui l’ai Fée benefits from the VAT exemption scheme applicable to qualifying small businesses in France. VAT is therefore not charged, in accordance with Article 293 B of the French General Tax Code. This wording must be updated if the seller's VAT status changes.

Delivery charges, where applicable, are displayed before the order is confirmed.

Payment is due in full when the order is placed. The accepted payment methods are those displayed at checkout, including bank card and PayPal where available.

The seller reserves the right to amend prices at any time. The price charged will be the price displayed at the time the order is confirmed.

5. Delivery

Products are delivered to the countries and destinations offered at checkout. Any delivery restrictions and applicable charges are displayed before the order is confirmed.

Orders are dispatched within the timeframe stated on the website or in the order confirmation. In any event, delivery will take place no later than 30 days after the conclusion of the contract, unless a different period has been expressly agreed with the customer.

If the seller is unable to meet the agreed delivery date, the customer will be informed and may exercise the rights provided by applicable law, including requesting delivery within an additional reasonable period or cancelling the order where legally permitted.

The customer must check that the delivery address is correct. If a parcel is returned because the address supplied was incorrect or incomplete, the seller will contact the customer to arrange a new delivery. Any additional delivery costs resulting from incorrect information supplied by the customer may be charged to the customer.

On receipt, the customer is advised to check the condition of the parcel and contact the seller promptly if it is damaged, incomplete or incorrect. This does not affect the customer's statutory rights.

Risk of loss or damage passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

6. Right of Withdrawal and Returns

For online purchases, customers have a statutory period of 14 days from the day they, or a third party designated by them other than the carrier, receive the goods, to exercise their right of withdrawal without giving a reason.

To exercise this right, the customer must notify the seller clearly by email at:

cestmoiquilaifee@outlook.com

The customer must then return the goods no later than 14 days after notifying the seller of their decision to withdraw.

Unless the product is faulty or the seller has agreed otherwise, the direct cost of returning the goods is borne by the customer.

The customer may handle and inspect the goods only to the extent necessary to establish their nature, characteristics and functioning. The customer may be liable for any diminished value resulting from handling beyond what is necessary for such inspection.

The seller will refund all payments received, including the cost of standard delivery, no later than 14 days after being informed of the customer's decision to withdraw. For goods, the seller may withhold the refund until the goods have been received or the customer has supplied proof of having sent them back, whichever occurs first. The refund will be made using the original payment method, unless otherwise agreed.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised, in accordance with Article L.221-28 of the French Consumer Code.

This may include, for example, a candle or decorative creation made with a specific personalisation requested by the customer, or an item bearing a name, message or design created specifically for that customer.

A standard product made to order is not automatically excluded from the right of withdrawal.

Withdrawal form

To exercise the right of withdrawal, the customer may use the following wording:

To: C’est moi qui l’ai Fée – cestmoiquilaifee@outlook.com

I hereby notify you of my withdrawal from the contract for the purchase of the following product(s):

• Order number:

• Date of order:

• Date of receipt:

• Customer's name:

• Customer's address:

• Date:

• Signature (only if sent on paper):

7. Legal Guarantees

Customers benefit from the statutory guarantees provided under French law.

Legal guarantee of conformity

Under Articles L.217-3 et seq. of the French Consumer Code, the seller is liable for defects in conformity existing at the time the goods are delivered and appearing within two years of delivery, subject to the statutory conditions.

Where a lack of conformity is established, the customer may request repair or replacement, in accordance with the legal conditions. If neither option is possible or if the legal conditions are met, the customer may be entitled to a price reduction or cancellation of the sale.

Guarantee against hidden defects

Under Articles 1641 et seq. of the French Civil Code, the seller is liable for hidden defects that make the goods unfit for their intended use or substantially reduce that use. The customer may seek a refund or a reduction in price under the conditions set out by law.

These statutory guarantees apply independently of any commercial arrangements and cannot be excluded or restricted by these Terms.

8. Intellectual Property

All content on the website, including texts, photographs, designs, logos, product visuals and creations, is protected by intellectual property law.

No content may be reproduced, copied, distributed or used without the prior written permission of C’est moi qui l’ai Fée, except where permitted by law.

9. Personal Data

Personal data collected when customers browse the website, create an account or place an order is used for purposes such as order processing, payment, delivery, customer service and compliance with legal obligations.

Data may be shared, where necessary, with service providers involved in operating the website, processing payments, delivering orders or providing technical services. Such providers may only use the data for the purposes for which it was shared and in accordance with applicable data protection law.

Customers may exercise their rights of access, rectification, erasure, restriction, objection and data portability, where applicable, by contacting:

cestmoiquilaifee@outlook.com

Further details about the data collected, purposes, retention periods, recipients and cookies are provided in the website's separate Privacy Policy.

10. Complaints, Mediation and Applicable Law

For any question, complaint or difficulty relating to an order, customers are invited to contact the seller in the first instance:

cestmoiquilaifee@outlook.com

If a complaint cannot be resolved directly, consumers may refer the matter to the following consumer mediator, after first making a written complaint to the seller:

• Mediator: [Name of appointed consumer mediator]

• Postal address: [Mediator's postal address]

• Website: [Mediator's website]

These details must be completed before publication.

These Terms and Conditions are governed by French law. This does not deprive consumers residing in another country of any mandatory consumer protection provisions that apply to them under the law.

If any provision of these Terms is found to be invalid, the remaining provisions will continue to apply, to the extent permitted by law.

The French version of these Terms and Conditions is the reference version in the event of any discrepancy or dispute concerning interpretation.